Company
LivePerson
Title
Solutions Architect
Years
2014 – 2016
Tags
Software Engineering, Enterprise Solutions, Technical Support, Programming
Company & Role Overview
As a Deployment Engineer at LivePerson, a global leader in enterprise conversational AI, I provided technical expertise and development support for large-scale enterprise clients. My role was pivotal in integrating LivePerson’s Conversational Cloud platform into complex client ecosystems, ensuring seamless deployment and customized functionality to meet specific business requirements. I worked directly with major brands such as American Express, The Home Depot, MetLife, and AT&T.
Key Responsibilities & Contributions
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Custom Solution Development (JavaScript):
- Developed JavaScript code extensions and client-side customizations to enhance and tailor the LivePerson platform’s functionality.
- Created and modified programming rules within the LivePerson software to align with client workflows and business logic.
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Enterprise Client Integration & Technical Leadership:
- Led technical discussions with client development teams to define integration strategies and requirements.
- Engineered and implemented solutions to integrate LivePerson’s software with diverse client websites and backend systems.
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Account Management & Technical Support:
- Managed the technical aspects of key enterprise client accounts, serving as a primary technical point of contact.
- Provided high-level technical support and troubleshooting for deployed solutions.
- Cross-Functional Collaboration: Worked closely with internal LivePerson teams (e.g., Product, R&D, QA, Customer Success) to advocate for client needs, relay feedback, and ensure successful project delivery.
Technical Focus
My work primarily focused on software development, web development (front-end integration), and occasionally mobile app considerations, utilizing technologies such as:
- Languages & Frameworks: JavaScript, jQuery, HTML, CSS
- Platforms & Concepts: LivePerson Conversational Cloud, SDK integration, API utilization, enterprise software deployment.
Impact & Value
- Successfully delivered customized LivePerson solutions for Fortune 500 clients, enhancing their customer engagement capabilities.
- Forged strong technical relationships with enterprise client teams, acting as a trusted advisor.
- Contributed to the successful deployment and adoption of a leading conversational AI platform across various industries.