Company
LivePerson
Title
Solutions Architect
Years
2014 – 2016
Tags
Software Engineering, Enterprise Solutions, Technical Support, Programming
Company & Role Overview
As a Deployment Engineer at LivePerson, a global leader in enterprise conversational AI, I provided technical expertise and development support for large-scale enterprise clients. My role was pivotal in integrating LivePerson’s Conversational Cloud platform into complex client ecosystems, ensuring seamless deployment and customized functionality to meet specific business requirements. I worked directly with major brands such as American Express, The Home Depot, MetLife, and AT&T.
Key Responsibilities & Contributions
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Custom Solution Development (JavaScript):
- Developed JavaScript code extensions and client-side customizations to enhance and tailor the LivePerson platform’s functionality.
- Created and modified programming rules within the LivePerson software to align with client workflows and business logic.
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Enterprise Client Integration & Technical Leadership:
- Led technical discussions with client development teams to define integration strategies and requirements.
- Engineered and implemented solutions to integrate LivePerson’s software with diverse client websites and backend systems.
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Account Management & Technical Support:
- Managed the technical aspects of key enterprise client accounts, serving as a primary technical point of contact.
- Provided high-level technical support and troubleshooting for deployed solutions.
- Cross-Functional Collaboration: Worked closely with internal LivePerson teams (e.g., Product, R&D, QA, Customer Success) to advocate for client needs, relay feedback, and ensure successful project delivery. (This is inferred from the typical nature of such roles and the SA job description provided).
Technical Focus
My work primarily focused on software development, web development (front-end integration), and occasionally mobile app considerations, utilizing technologies such as:
- Languages & Frameworks: JavaScript, jQuery, HTML, CSS
- Platforms & Concepts: LivePerson Conversational Cloud, SDK integration, API utilization, enterprise software deployment.
Impact & Value
- Successfully delivered customized LivePerson solutions for Fortune 500 clients, enhancing their customer engagement capabilities.
- Forged strong technical relationships with enterprise client teams, acting as a trusted advisor.
- Contributed to the successful deployment and adoption of a leading conversational AI platform across various industries.